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Returns and Refunds

8. Seller's Legal Warranty of Conformity, Reporting of Defects and Warranty Interventions

8.1. The Seller warrants to the Customer that the Products shall be free from defects or faults for a period of 2 (two) years from the date of delivery of the Products to the Customer. The application of any guarantee is excluded in the event that the Customer uses the Products in a manner that differs from what is indicated in the instructions that may be attached to the Product, or reported on the Site, or tamper with or attempt to unduly modify the functionality of the Product, or does not comply with any provision of these General Conditions that concerns the regular delivery, storage and handling of the Products.

8.2. Under penalty of forfeiture of this guarantee, the Customer is obliged to report any defects and non-conformities within and no later than 8 (eight) days from their discovery, by sending an email to uff.vendite@habiform.it with an indication of the defect and/or non-conformity found, as well as relative photographic documentation.

8.3. Following receipt of the complaint of non-conformity and the relative documentation, the Seller will assess the defects and non-conformities reported by the Customer and, after having carried out the quality controls to verify the actual non-conformity of the Product, will decide whether or not to authorise the temporary return of the Products for quality control, providing the Customer with a form, containing the "Return Code", via email to the address provided by the latter during the registration process on the Site or when placing the Order. The authorisation to temporarily return the Products for quality control shall in no way constitute recognition of defects or non-conformities, the existence of which can be ascertained only after the Products have been received by the Seller. The Products for which the return has been expressly authorised shall be returned by the Customer, together with a copy of the aforementioned form bearing the "Return Code", within 14 (fourteen) days from the date of authorisation of the temporary return for quality control, to the following address HABIFORM SRL via Ferrucci 18 - 20811 Cesano Maderno (MB)

8.4. Should the Seller be obliged to reimburse the Price and shipping costs to the Customer, the reimbursement shall be made, where possible, by the same means of payment used by the Customer when purchasing the Product or by bank transfer. When reporting Product defects or faults, it shall be the Customer's responsibility to inform the Seller of the bank details to make the transfer using the email address: uff.vendite@habiform.it.

8.5. Defects that are a consequence of the habitual use of the Product according to its intended use are not considered defects of conformity.

8.6. Also not considered defects of conformity are those resulting from abuse and/or improper use, i.e. use that does not comply with the indications on the product sheet.

8.7. Defects are not considered defects, any imperfections not detectable with ordinary diligence in visual inspection, which do not affect either the quality of the product or its customary use, as envisaged in Article 129 paragraph 2 of the Consumer Code.

9. Right of Withdrawal - Information

9.1. The Customer is acknowledged the right to withdraw from the Contract of Sale concluded on the Site and regulated by these General Conditions, without any penalty, within the term of 14 (fourteen) days from when:

(i) the Product has been delivered; or

(ii) In the case of the purchase of multiple Products with a single Order, from the date on which the last Product was delivered in the case of separate delivery.

9.2. In order to exercise the right of withdrawal, the Customer must inform the Seller of its decision, at the following e-mail address: uff.vendite@habiform.it before the expiry of the term referred to in Article 9.1 above, by sending an explicit declaration using the return form found in the relevant section of the Site. Once the aforementioned 14-day period has expired, the Customer may no longer exercise the right of withdrawal.

9.3. Following the provisions of point 9.2 above, the Customer shall receive an email confirming the exercise of withdrawal, containing the return code. Within and no later than the following 14 days, the Customer shall return the Products to: HABIFORM SRL via Ferrucci 18 - 20811 Cesano Maderno (MB), inserting the return code and all product documentation in the packaging. The risks and direct costs of returning the goods shall be borne by the Customer.

9.4 IT IS IMPORTANT TO KNOW THAT: The return of the Product that occurs after 14 days from the sending of the Seller's confirmation of the exercise of the right of withdrawal, as specified in the previous point, VOIDS THE CUSTOMER OF THE RIGHT OF WITHDRAWAL and therefore the Product shall be returned to the Customer, with transport charges borne by the Customer and without any refund.

9.5. In the event of regular withdrawal by the Customer, the Customer shall be reimbursed the payments that he/she has made, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and, in any case, no later than 14 (fourteen) days from the date of exercising the right of withdrawal, subject to the product being checked at the warehouse. Such refunds shall be made using the same means of payment used by the Customer for the initial transaction, unless the Customer requests a refund by a different means of payment, in which case any additional costs arising from the different means of payment chosen shall be charged to the Customer. The refund shall be suspended until HABIFORM SRL via Ferrucci 18 - 20811 Cesano Maderno (MB) has completed the inspection of the returned products.

9.6. The Customer shall be solely liable for any decrease in the value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and operation of the products.

It is specified that: It is absolutely forbidden to remove tags or labels;
The products must be shipped clean, intact and complete, including any accessories;
It is forbidden to use the products for purposes other than merely testing them before returning them.

In the event of returned products that are damaged in any way, even through no fault of the purchaser, the same shall be returned to the customer and the seller shall not proceed with any refund, notwithstanding the previous point.

10. Hypotheses of exclusion of the right of withdrawal

10.1. The right of withdrawal is excluded when 14 days have elapsed since delivery of the product, without the customer communicating his intention to withdraw, in the time and manner provided for in Article 9 above.

10.2. It is also excluded the right of withdrawal for all those products that, going beyond the options provided in the catalogue and/or on the website of Habiform, are made and/or produced according to the dispositions, tastes, desires and specific needs of the customer; in this case the goods are considered clearly personalized, that is made to measure and determine, for their peculiarity, the exclusion of the right of withdrawal, as provided for by Art. 59 lett.c) of the Consumer Code;

10.3. The right of withdrawal is also excluded, if and insofar as the product, once delivered, must be assembled and/or mounted by the appointed personnel; this is because such operations entail any processing on the individual pieces, which determines the loss of the condition of integrity. In this case, the right of withdrawal may be exercised prior to assembly and/or assembly.